Shipping policy
Shipping times vary by location and shipping method.
Please check your order confirmation email for estimated delivery dates.
Shipping and Delivery Issues
Reporting Shipping Problems
If you experience any issues with your shipment or package, including but not limited to:
- Items that don't arrive within the expected timeframe
- Damaged packages upon arrival
- Partially delivered orders
- Missing items from your shipment
Contact us within 48 hours:
Please reach out to support@faith4fireapparel.com with:
- Your order number
- Photos of the damaged packaging (if applicable)
- A description of the shipping issue
- The delivery date or expected delivery date
- Your contact information
We will investigate your claim immediately and work with the shipping carrier to resolve the issue.
Return Shipping
For Eligible Returns
When we approve a return for an incorrect or defective item, you will receive:
- Return shipping label (if return is due to our error)
- Instructions on where to ship the item
- Estimated timeline for processing your return
Return Shipping Costs
- Our Error: We cover all return shipping costs
- Other Issues: Return shipping costs may be the responsibility of the customer unless otherwise specified
