Refund policy

Return and Refund Policy

Last Updated: May 27, 2026

Overview

We want you to be completely satisfied with your purchase. This Return and Refund Policy outlines the conditions and procedures for returning items and requesting refunds.

General Return Policy

Final Sale Items

All sales are generally final. However, we understand that mistakes happen. If you receive an item in error or encounter issues with your order, please see the exceptions below.

Exceptions to Final Sale Policy

Incorrect or Defective Items

If you receive an incorrect item due to our error, we will make it right. This includes:

  • Receiving a different item than what you ordered
  • Receiving a damaged or defective product (upon verification)
  • Receiving an item with missing components or parts

To report an incorrect or defective item:

  1. Contact us at support@faith4fireapparel.com with:

    • Your order number
    • Photos of the incorrect or damaged item
    • A brief description of the issue
    • Your name and contact information

  2. We will review your claim and respond within 3 business days

  3. Once approved, we will provide instructions for return shipping or replacement

  4. You will receive a refund or replacement at no cost

Shipping and Delivery Issues

Reporting Shipping Problems

If you experience any issues with your shipment or package, including but not limited to:

  • Items that don't arrive within the expected timeframe
  • Damaged packages upon arrival
  • Partially delivered orders
  • Missing items from your shipment

Contact us within 48 hours:

Please reach out to support@faith4fireapparel.com with:

  • Your order number
  • Photos of the damaged packaging (if applicable)
  • A description of the shipping issue
  • The delivery date or expected delivery date
  • Your contact information

We will investigate your claim immediately and work with the shipping carrier to resolve the issue.

Return Shipping

For Eligible Returns

When we approve a return for an incorrect or defective item, you will receive:

  • Return shipping label (if return is due to our error)
  • Instructions on where to ship the item
  • Estimated timeline for processing your return

Return Shipping Costs

  • Our Error: We cover all return shipping costs
  • Other Issues: Return shipping costs may be the responsibility of the customer unless otherwise specified

Exchanges

Exchange Eligibility

Exchanges may be approved on a case-by-case basis. If you would like to exchange an item for a different size, color, style, or due to a defect, please contact us for further assistance.

To request an exchange:

Email us at support@faith4fireapparel.com with:

  • Your order number
  • The item you wish to exchange
  • The reason for the exchange
  • Your preferred replacement item (if applicable)

We will review your request and provide you with exchange options and shipping instructions.

Refund Process

Refund Timeline

Once we receive your returned item, we will:

  1. Inspect the item to confirm the issue
  2. Process your refund within 5-7 business days
  3. Issue your refund to your original payment method
  4. Send you a confirmation email with details

Please note: It may take an additional 3-5 business days for your bank or credit card company to process the refund.

Refund Amounts

  • Full Refund: Issued for items that are incorrect or defective due to our error
  • Partial Refund: May be issued if the item shows signs of use beyond inspection

Non-Returnable Items

The following items cannot be returned:

  • Items purchased as "final sale"
  • Items damaged due to customer misuse or neglect
  • Items without original packaging (unless damaged upon arrival)
  • Customized or personalized items (after creation)

How to Contact Us

For any return, refund, or shipping inquiries, please contact us:

Email: support@faith4fireapparel.com  

Response Time: We aim to respond to all inquiries within 2 business days

When contacting us, please include:

  • Your full name
  • Order number
  • Purchase date
  • Detailed description of the issue
  • Photos (when applicable)

Policy Updates

We reserve the right to update this Return and Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services following any changes constitutes your acceptance of the updated policy.

Customer Rights

We are committed to fair and transparent return practices. If you have any concerns about your return or feel this policy has not been fairly applied to your situation, please contact us directly at support@faith4fireapparel.com to discuss resolution options.

Credit Card Chargebacks

Chargeback Policy

Credit card chargebacks will result in immediate account suspension and may prevent you from making future purchases.

Before disputing a charge:

We strongly encourage you to contact us directly at support@faith4fireapparel.com to resolve any billing concerns. In most cases, we can quickly address your issue through our standard return and refund process, which is often faster than the chargeback dispute process.

If a chargeback is filed:

  • Your account will be flagged and suspended
  • You may lose access to your account and any associated benefits
  • We reserve the right to refuse future orders from your account
  • You will be liable for any associated chargeback fees and processing costs

We are committed to resolving customer issues fairly and promptly. Please allow us the opportunity to make things right before pursuing a chargeback.

This Return and Refund Policy is subject to all applicable laws and regulations in [Your Jurisdiction].